Biosource Nutrition's Privacy Statement
This privacy statement covers the site www.biosourcenutrition.com, and explains in full detail the following topics:
1. What personally identifiable information Biosource Nutrition collects.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How Biosource Nutrition uses the information.
5. With whom Biosource Nutrition may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Biosource Nutrition's control.
8. How users can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement please send an e-mail to email@example.com. If you do not receive acknowledgement of your inquiry, or your inquiry is not satisfactorily addressed, please notify our webmaster at firstname.lastname@example.org. For additional contact information, please refer to the Contact Us page.
Information Collection and Use
Biosource Nutrition is the sole owner of the information collected on www.biosourcenutrition.com. Biosource Nutrition collects information from our users at several different points on our Web site.
Biosource Nutrition does not require registration for anyone to use www.biosourcenutrition.com. Biosource Nutrition collects generic data whenever someone accesses www.biosourcenutrition.com. This data may include, but is not limited to: IP addresses, browser types, entry/exit pages, and pages visited.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
"My Account" Login/Profile
Your profile is the data contained within the file you create at the time you create a "login" or you place your initial order on www.biosourcenutrition.com. This information is stored to provide a history of your purchase-related details, and through the use of "cookies" (explained below) reduces the need for you to re-enter data from one visit/purchase to the next. All "My Account" information is encrypted and stored in secure areas of our servers protected by Secure Socket Layers.
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site. We do not share your profile with other third parties.
On rare occasions it may be necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Users may not opt-out of these communications.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the user's wishes.
We respect the user's privacy. Therefore we do not disclose personal information unless required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by sending a BLANK e-mail to email@example.com. In order for the "opt-out" request to be completed accurately, the opt-out request must be sent from the same e-mail address that initially subscribed, since that e-mail address is the only means of identifying a subscriber.
This Web site contains links to other sites. Please be aware that we, Biosource Nutrition, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
If users have any questions about the security at our Web site, users can send an email to firstname.lastname@example.org.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by signing in at the Biosource Nutrition online store and updating you "Account" information. If you experience any difficulties please contact us via any of the methods on our Contact Us page.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Shipping Information and Policies
All orders are charged a $4.85 flat shipping and handling fee, regardless of the size of the order. We ship via Fedex, UPS ground, or USPS, within 2 to 3 business days after the order is placed, pending credit card verification. Please, generally allow 5-7 business days (within the continental United States) for receipt of an order. If there is a delay in your order, due to an item being on back order or out of stock, you will be immediately notified. Other shipping options are available at the customer's request and expense. Please, contact us at email@example.com for further details.
Only items that are shipped, are charged to the customer's credit card. If an item is out of stock or, on back order, we will immediately notify you of the status of the out of stock items and only charge your credit card once the item is shipped.
At this time, we only accept credit card orders from within the continental United States. All International orders (including Canada and Mexico) must be pre-paid by International cashier's check or international money order, only.
Biosource Nutrition strictly follows all national and international laws and regulations regarding the sale, purchase and shipment of any product or product ingredient(s) that is considered restricted or prohibited by any law within the United States or abroad.
If or any reason, you are unhappy with the purchase of a product, simply return the unopened product(s) back to us, within 30 days of your original purchase and we will gladly issue a store refund or credit. All returns must be accompanied with a copy of the invoice involved. Upon receipt of the returned product(s) and the copy of your original invoice, we will issue you a store credit or refund, as per your request. For further questions, please contact us at firstname.lastname@example.org subject "returns". For all store credits or refunds, please mail a copy of the invoice, along with the product, to our Returns Department:
PO Box 200
Franklin Lakes, NJ 07417
Telephones: 1.800.206.2006 (toll-free from within U.S.)
Postal Address: Biosource Nutrition
P.O. Box 200
Franklin Lakes, NJ 07417 U.S.A.