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<HTML>

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<META NAME="description" CONTENT="Biosource Nutrition offers vitamins, minerals, diet aids, herbs, and other nutritional supplements and accessories at substantial savings everyday">
<META NAME="Keywords"    CONTENT="vitamins, nutrients, minerals, nutrition, nutritional supplements, herbs, herbal remedies, tea, actionlabs, twinlab, nature's way, biosource nutrition, homeopathy">


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<TITLE>Frequently Asked Questions</TITLE></head>
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<font face='Arial' size='+1' color='#4D0F64'>

Frequently Asked Questions

</font>


</td></tr>
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<font face='Arial' size='2' color='#333333'>

<P><FONT face=Verdana>If you have any questions you would like answered, please use the mail icon at the top of the screen to submit your inquiry.</FONT></P>

</font>


</td></tr>
<tr><td>


<a href="#0">


<font face='Arial' size='+1' color='#6F5B01'>

Is it safe to order online from biosourcenutrition.com?

</font>


</a><br>


<a href="#1">


<font face='Arial' size='+1' color='#6F5B01'>

How and when will my credit card be charged?

</font>


</a><br>


<a href="#2">


<font face='Arial' size='+1' color='#6F5B01'>

Does the flat rate shipping and handling charge apply to every order?

</font>


</a><br>


<a href="#3">


<font face='Arial' size='+1' color='#6F5B01'>

How long will it take to receive my order?

</font>


</a><br>


<a href="#4">


<font face='Arial' size='+1' color='#6F5B01'>

Are the products I see in your online store all that you carry?

</font>


</a><br>


<br><br><br><br>

<a name="0">


<font face='Arial' size='+1' color='#6F5B01'>

Is it safe to order online from biosourcenutrition.com?

</font>


</a><br><br>


<font face='Arial' size='2' color='#333333'>

Yes, it is very safe. Our Web site uses the most advanced Apache Secure Socket Layers encryption methods to ensure that your order details and any personally identifiable information cannot be seen by third parties. For more details about security please read our Privacy Policy.

</font>


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<a href="#top">Back to Top</a>

</font>


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<a name="1">


<font face='Arial' size='+1' color='#6F5B01'>

How and when will my credit card be charged?

</font>


</a><br><br>


<font face='Arial' size='2' color='#333333'>

Unlike most other online businesses, we do not use "real-time" credit card processing via a third party credit card service. All credit card charges are processed by our billing department. Also, unlike most other online businesses, we do not process any credit card charges until your order is invoiced (just prior to shipping).

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<a href="#top">Back to Top</a>

</font>


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<font face='Arial' size='+1' color='#6F5B01'>

Does the flat rate shipping and handling charge apply to every order?

</font>


</a><br><br>


<font face='Arial' size='2' color='#333333'>

The $4.85 shipping and handling fee applies to every order shipped to a residential address within the 48 contiguous states, and this rate is reflected on every order. For APO, FPO, and orders shipping to Alaska, Hawaii, Puerto Rico, Canada, Mexico, and all other addresses the actual net shipping charges will be added to your order INSTEAD OF the $4.85 flat fee. This adjustment is made just prior to shipping the order. You will be notified of the exact shipping and handling, via e-mail, prior to your credit card being charged.

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<a href="#top">Back to Top</a>

</font>


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<font face='Arial' size='+1' color='#6F5B01'>

How long will it take to receive my order?

</font>


</a><br><br>


<font face='Arial' size='2' color='#333333'>

Orders are shipped from our warehouse in New Jersey 3 to 5 days after receipt of the order. It can take up to an additional 3 to 10 days for the order to arrive at your door.

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<a href="#top">Back to Top</a>

</font>


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<font face='Arial' size='+1' color='#6F5B01'>

Are the products I see in your online store all that you carry?

</font>


</a><br><br>


<font face='Arial' size='2' color='#333333'>

No. At the present time only approximately 20% of our products are represented on our Web site. New products will be added, as time permits. If you have a favorite product that is not in our online store, please let us know, and if possible it will be added A.S.A.P.

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<a href="#top">Back to Top</a>

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<center><table border="0" cellpadding="0" cellspacing="3"><tr><td align="center">
<a href="/index.html"><img border="0" name="custom_logo" src="images/bio-logo.gif"></a>
<br>
<font face="helvetica,verdana, arial" size="1">© 2007 Biosource Nutrition, All rights reserved.</font>

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<nobr>|<a href="index.html">Home</A>|</nobr>

<nobr>|<a href="about.html">About</A>|</nobr>

<nobr>|<a href="contact.html">Contact Us</A>|</nobr>

<nobr>|FAQ|</nobr>

<nobr>|<a href="privacy.html">Privacy</A>|</nobr>

<nobr>|<a href="form.html">Feedback</A>|</nobr>
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